Terms & Conditions

These Terms & Conditions apply to your use of the Slotsgem Casino website, related services and any account created through the website. They are intended for players in Australia and should be read with the Privacy Policy, Responsible Gambling information, game rules, promotional conditions and any other notices displayed on the website. If a separate rule applies to a particular game, payment method or promotion, that rule will apply to the relevant service in addition to these terms.

By visiting the website, opening an account or using any service, you agree to comply with these terms and all applicable laws and regulations. If you do not agree with any part of them, you must not register, deposit, play or otherwise use the website. These terms may also apply to visitors who browse the website without creating an account, where relevant to their use of the site.

You are responsible for checking the current version of these terms before using the website. Slotsgem Casino may update, replace or amend the terms when reasonably required, including to reflect changes to services, technology, legal requirements or operational practices. The updated version will take effect when published on the website or from another date stated in the notice. Continued use after an update indicates acceptance of the revised terms.

Eligibility and lawful use

• You must be at least the minimum legal age required to use online gambling services in the place where you are located.
• You must use the website only where online gambling is lawful and available to you.
• You must provide accurate, current and complete information when requested.
• You must not use the website for an unlawful purpose, fraud, money laundering, abuse of another person or any activity that may harm the website or its users.
• You must not access the website if you are prohibited from gambling, subject to a self-exclusion arrangement or otherwise unable to use gambling services lawfully.
• You must not permit another person to use your account or allow a person who is underage to access gambling services through your device or account.

Access to the website may be restricted in certain locations or for certain users. You are responsible for confirming that your use is permitted where you live and where you are physically located. Slotsgem Casino may refuse access or stop a service where this is necessary to meet legal, regulatory, security or operational requirements.

Some services may require you to create a player account. You may generally have only one account unless an exception is expressly approved. The registration information must belong to you and must not be misleading, copied from another person or created on behalf of someone else. You should review your details regularly and notify the website through the available support channel if information changes or appears incorrect.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share passwords, one-time codes or other security information. If you believe your account has been accessed without permission, contact the website promptly through the support options made available on the site and change any relevant security details.

Slotsgem Casino may ask for information or documents to verify your identity, age, location, payment method or source of funds. Verification checks may be completed when an account is opened, before certain transactions, when account activity changes or whenever required for security and compliance purposes. Information provided for verification must be genuine, readable and up to date.

An account may be suspended, restricted or closed where there is a security concern, a suspected breach of these terms, inaccurate information, suspicious activity, an unsuccessful verification process, a legal requirement or another reasonable operational reason. If an account is restricted, you may be asked to provide further information before access or account functions are restored. Any treatment of remaining funds will be handled in accordance with applicable law and the circumstances of the restriction.

Responsible account use

• Only deposit money that you can afford to lose and set a personal spending limit before you play.
• Do not treat gambling as a way to earn income, solve financial problems or recover previous losses.
• Take regular breaks and avoid gambling when affected by alcohol, drugs, stress or strong emotions.
• Use any available account controls, deposit limits, time reminders, cooling-off options or self-exclusion tools if gambling stops being enjoyable or manageable.
• Ask for help from an appropriate gambling support service if you are worried about your gambling or someone else's gambling.
• Do not attempt to bypass account controls, location checks, self-exclusion arrangements or other responsible gambling measures.

Gambling involves risk and outcomes are not guaranteed. You should make decisions based on your own circumstances and never rely on information on the website as financial, legal, medical or personal advice.

Games are offered for entertainment and are subject to their individual rules, displayed features and any applicable technical requirements. You should read the rules for a game before participating. Results are determined by the systems used for the relevant game and, where applicable, by random outcomes. Past results, patterns, displayed statistics or previous wins do not guarantee a future result.

You may be required to deposit funds using a payment method held in your own name or otherwise authorised for your use. Payment instructions, processing requirements and available methods may change. A transaction may be declined, delayed, reversed or subject to additional checks by the payment provider, the website or another party involved in processing it. You should check the amount and destination carefully before confirming a transaction.

You remain responsible for checking that a deposit has been recorded correctly and for reporting an apparent error promptly. You must not use a payment method that you do not have permission to use, attempt to conceal the source of funds or conduct transactions for another person. Where a transaction appears unusual or cannot be verified, the website may place a temporary restriction on the relevant account or funds while checks are completed.

Withdrawal requests may be subject to account verification, payment checks, applicable game rules and any lawful requirements. The website may return funds to an appropriate verified payment method or use another process where necessary. You should ensure that your account details are accurate and that your selected payment method can receive funds. No payment processing outcome should be treated as guaranteed until the transaction has been confirmed.

Promotions and offers

Promotions, bonuses, rewards and promotional messages may be subject to separate conditions. Those conditions will explain the eligibility requirements, qualifying activity, expiry or other restrictions that apply to the particular offer. You should read the full promotional conditions before opting in or using an offer. If there is a conflict between a promotion's specific conditions and these general terms, the specific conditions will apply to that promotion to the extent of the conflict.

Unless the applicable promotional conditions state otherwise, offers are intended for one eligible person and one account. Slotsgem Casino may withdraw, amend or refuse an offer where it has been misused, incorrectly applied, obtained through error, used in breach of the relevant conditions or connected with suspicious or coordinated activity. Any decision will be made subject to applicable law and the terms of the offer.

You must not use automated tools, software, scripts, bots, collusion, multiple accounts or any other unfair method to obtain an advantage. You must also not interfere with game operation, attempt to manipulate results, exploit an error or knowingly benefit from a technical fault. If you identify a possible error, stop using the affected feature and report it through the support options available on the website.

The website, its text, graphics, logos, software, layout and other content are provided for personal, lawful use. Unless you have written permission or a legal right to do so, you must not copy, reproduce, modify, distribute, publish, sell, reverse engineer or commercially exploit any part of the website. You must not use the brand, website content or technical systems in a way that suggests an unauthorised association or damages the reputation of Slotsgem Casino.

The website may contain links, references or information supplied by third parties. These materials are provided for convenience and may be governed by separate terms and privacy practices. Slotsgem Casino does not control every third-party service and is not responsible for content or conduct outside its reasonable control. You should review the terms of any third-party provider before using its service.

Personal information is handled in accordance with the Privacy Policy. Information may be collected and used for account administration, identity and age checks, payments, security, responsible gambling, legal compliance, service improvement and communications where permitted. You should read the Privacy Policy to understand how information is managed, stored and shared.

Reasonable steps may be taken to keep the website available and secure, but uninterrupted access cannot be guaranteed. Access may be affected by maintenance, technical faults, telecommunications problems, internet outages, cyber incidents, third-party services or events outside reasonable control. If an obvious technical error affects a game, balance, transaction or promotion, the website may correct the error and take reasonable steps to restore the affected position.

To the extent permitted by law, you use the website at your own risk. Nothing in these terms excludes or limits a right, guarantee, condition or remedy that cannot lawfully be excluded under Australian consumer law or other applicable law. Subject to those rights, Slotsgem Casino will not be responsible for loss caused by misuse of the website, inaccurate information supplied by you, unauthorised access resulting from your failure to protect account details, events outside reasonable control or use that breaches these terms.

Questions, complaints and applicable law

If you have a question, notice an account or transaction issue, or wish to make a complaint, use the contact or support channel displayed on the website. Please provide enough information for the issue to be reviewed, while avoiding the unnecessary transmission of sensitive information. Complaints may be assessed using the relevant account records, transaction information, game data and communications.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A delay or failure to enforce a provision does not mean that the provision has been waived. These terms are intended to operate alongside applicable Australian laws and any mandatory rights or obligations that apply to your use of the website.

The latest version of these Terms & Conditions is the version published on the website. By continuing to use Slotsgem Casino after changes take effect, you accept the updated terms. If you do not accept a change, you should stop using the relevant services and contact the website through the available support channel regarding your account.